Legal

Terms, Deposit & Cancellation

Quotes and pricing

Prices shown on this website, including anything produced by the instant estimator, are starting prices and budgetary estimates. They are not unconditional final quotes. The final price is confirmed on site before any work begins. If the job turns out to be bigger than estimated we tell you before we start, not after we finish.

Deposit

• A $50 deposit is required to hold a booking slot.
• Pay by Interac e-transfer to dawson@eavesandgutters.ca with your booking reference in the memo.
• The deposit is applied against your final invoice.
• Deposits are confirmed manually by us once the e-transfer arrives. Nothing on this site confirms a bank payment automatically.
• Your slot is held once we confirm the deposit has been received.

Cancellation and rescheduling

• Cancel with 48 or more hours notice and your deposit is fully refundable.
• Inside 48 hours the deposit is non-refundable by default, because the slot can rarely be refilled at short notice. We will always look at genuine circumstances and can waive it at our discretion.
• Rescheduling is free with reasonable notice — call or request it from your account and we will find you another time.
• Cancelled bookings release their time slot immediately, so the time becomes available to someone else.

Weather

We do not work from ladders in high wind, ice or storms. If we have to move your booking for safety we will contact you and rebook at the earliest time that suits you, with no penalty and no loss of deposit.

Payment

The balance is due once the work is complete, by e-transfer to dawson@eavesandgutters.ca. Commercial accounts can have a PO or reference number recorded on the invoice.

Scope of work

We provide eavestrough and gutter cleaning, downspout clearing and flushing, minor repairs, gutter guard supply and installation, and maintenance plans. We do not provide full eavestrough replacement or new installation. We will not carry out work that has not been approved by you.

Access and property

You agree to provide safe access to the property and, where possible, an outside water tap. We will not work in conditions we judge unsafe. If something is damaged while we are working, tell us and we will make it right.

Pre-existing damage

Eavestroughs that are already rotten, rusted or badly fastened can fail when cleaned. Where we spot this we photograph it and tell you before proceeding.

Contact

dawson@eavesandgutters.ca • 780-228-5362